Exchange & Refund Policy

At Monster Fitness, our goal is to ensure your complete satisfaction. If you need to exchange an item for a different size or product, we are happy to assist you under the following conditions:

Exchange Policy

Eligibility for Exchange:

  • Time Frame: Items must be exchanged within 3 days from the date of delivery.
  • Condition of Items:
    • Items must be unused, unwashed, and in original condition with all tags attached.
    • Items should be returned in their original packaging.
  • Proof of Purchase: A valid receipt or proof of purchase is required.

Non-Exchangeable Items:

  • Customized or personalized items
  • Underwear and socks (for hygiene reasons)

Exchange Procedure: To initiate an exchange, please contact our customer service team through any of the following methods:

Once your exchange is approved, a new order will be generated for the exchanged item. Our rider will collect the original item and deliver the new product at the same time, ensuring a smooth exchange process. Please ensure that the original item is properly packed to maintain its quality during return.

Delivery Time for the New Order:

  • 4-5 working days after the order is dispatched.

Shipping Costs:

  • Customers are responsible for exchange shipping costs of Rs. 350 unless the item is defective or incorrect.

Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer service team immediately after delivery for assistance.

Important Notes:

  • Maximum Exchanges: We offer a maximum of 2 exchanges per order (excluding sale items).
  • Sale Items: Only 1 exchange is allowed for sale items, and exchanges must be made for other sale items.
  • Price Difference: No refunds will be provided for any price difference when exchanging sale items.

Refund Policy

Refund Requests: Refunds must be requested within 3 days from the delivery date.

Refund Process: To initiate a refund, please contact our customer service team through one of the following channels:

Once your refund request is approved, you will receive a confirmation message from our representative. You will be required to return the product to us at the address below and share the courier receipt via WhatsApp for verification.

Shipping Address for Returns: House number 75C-1 Commercial Area Faisal Town, Lahore (2nd floor)

Refund Verification: Upon receiving the returned product, our team will verify its condition before proceeding with the refund.

Bank Details for Refund: After verification, our representative will contact you to collect your bank/ JazzCash/ EasyPaisa details to process the refund.

Refund Processing Time:

  • The refund may take up to 3 days after we receive the returned product.

Exclusions and Limitations:

Monster Fitness is not liable for exchanges or refunds under the following circumstances:

  • Products damaged due to use or misuse by the customer (e.g., fragrance or washed items).
  • Change of mind or failure to check product specifications at the time of purchase.
  • Color Variations: Due to differences in monitors/screens and lighting during the photo shoot, the exact color of the product may vary slightly from what is shown online.
  • Sale Items: No refunds for sale items.
  • Underwear & Socks: These items cannot be returned for hygiene reasons.
  • Returned Items Responsibility: The returned parcel is the customer's responsibility until it reaches our warehouse.
  • Non-Refundable Delivery Charges: Delivery charges are non-refundable, except when a defective or incorrect item is delivered.

Contact Information:

For any questions or concerns, please reach out to our customer service team:

Thank you for choosing Monster Fitness! We value your business and are committed to providing you with an excellent shopping experience.